Support
As a Franchise Partner, you are investing in a future with Heart to Home Meals. We also invest in you with a full range of support and training.
Having supported you through the purchase of your franchise, all new Franchise Partners complete a thorough onboarding process with our dedicated implementation team. During this, we will support you in developing the skills and knowledge you need to become a successful Franchise Partner.
You will be supported by our Franchise Development Manager, learn all about our national and local marketing campaigns covering National TV, Press, mailings and more, be provided a full IT and CRM system and ongoing innovation and investment across our product range, customer care support as well as access and sharing of best-practice across the whole network of fellow Franchise Partners.
- Setting up your Franchise
- Onboarding and Training
- Marketing Support
- Business Support
- Additional Support
We support you through the legal and financial elements of your franchise purchase, as well as guidance around the correct cold storage, vehicles and office requirements.
A tailored start-up program, including on and off-site training designed to equip you with the key skills and practices to get your franchise off to an amazing start.
Committed to national advertising across TV and Press, our Marketing team also provides dedicated support and materials to support your Local marketing activity.
Support from our Franchise Development Manager and Marketing Team to help you turn your plans into reality, sharing best-practice from across the network and giving you access to management and key KPI information for you to develop your business.
It is not just the marketing side that we support. We will also assist on all the behind-the-scenes facilities to ensure that your franchise is running as efficiently as it can.
See below for more information.
Marketing
We provide our franchisees with an extensive and diverse marketing support package.
This includes:
- National TV Coverage and Press
- eCommerce and Digital Marketing
- Direct Mail Campaigns
- Twice yearly menu featuring our full range of over 200 meals and desserts
- Access to our full range of marketing literature
- Seasonal brochures and promotional offers
- Healthcare Professional marketing support
- Support from Corporate Marketing Team
- And many more tools designed to help you reach your target audience
Additional support
- IT and system support – dedicated CRM and IT support team
- National network of Franchise Partners
- Innovation and Product Development – dedicated team of Chefs delivering new ranges twice a year
- Dietetic support – Registered Dietitian specializing in Geriatric Assessment, Andrea Olynyk
Being a Heart to Home Meals Franchise Partner has given Simon and I the opportunity to run our own food business, which is something we always dreamed of doing. Knowing we’re making a difference to the lives of seniors is very rewarding.”
Lisa
Heart to Home Meals Central Ontario Franchise Owner